Return & Refund Policy
Updated 2026
At NAKED, we are committed to providing a transparent and fair return and refund process for all customers in the United States. Our policies comply with applicable regulations and are designed to ensure your satisfaction and confidence when shopping with us.
Return Eligibility and Conditions
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, unopened, undamaged, intact, and returned in their original packaging. Returns that do not meet these conditions may be refused.
Non-Returnable Items
- Gift cards
- Custom-made or personalized products
- Discounted final-sale merchandise
- Promotional clearance products
Return Process
Please contact our customer service team at thartrouttrion2583@gmail.com to initiate a return. Provide order details and reason for return to receive instructions.
Once your return package is received by us, it will be inspected within 2-4 business days. Upon verification that the item meets return eligibility standards, we will approve the refund.
Return Shipping Costs
Customers are responsible for paying return shipping fees for standard returns. Shipping fees are calculated and displayed at checkout for the original purchase.
We cover return shipping costs and provide compensation for returns resulting from defective, damaged, or incorrect items.
Refunds
Approved refunds will be processed to your original payment method within 7-10 business days from approval. Please note that actual arrival time may vary depending on your financial institution’s processing rules.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. You must provide photographic evidence of the issue including the product and its packaging.
Verified claims will be eligible for free return shipping and will receive a full refund, replacement, or partial compensation based on the situation.
Order Cancellations
Orders may be canceled within 12 hours of placement by contacting our customer support at thartrouttrion2583@gmail.com. After this window, cancellations may no longer be possible.
Shipping Times
Standard shipping times are estimated at 7-15 business days from order processing completion.
If you have any questions or require further assistance, please contact us at thartrouttrion2583@gmail.com or visit us at https://nakednuntorition.shop.